10xbaji Privacy Policy

10xbaji is one of Bangladesh's most trusted online gaming platforms. We believe your personal data and privacy are your most valuable assets. This Privacy Policy explains how 10xbaji collects your information, how it is used, and how we keep it secure.

This Privacy Policy applies to the 10xbaji website, mobile app, and all associated services. By using our platform, you agree to the terms of this policy. Please read it carefully in full.

10xbaji only collects information necessary to provide its services — no unnecessary data is requested. The information collected falls into two categories:

10xbaji does not directly store financial card numbers or full bank account details. This information is processed in encrypted form through a payment gateway.

10xbaji collects information through several methods, each of which fully respects your consent:

• Registration form: Information you provide during account creation is stored directly in our secure database.
• KYC Verification Process: Documents uploaded during identity verification are stored in encrypted form and deleted once verification is complete.
• Automatically during use: Certain information is collected automatically through cookies and tracking technologies when you use the platform.
• Support Communications: Information provided during live chat, email, or phone interactions is recorded and retained.
• Via third parties: In certain cases, limited information may be received from payment providers or affiliate partners.

10xbaji uses the data it collects only for specific, defined purposes. Your information is never used beyond what is necessary. The primary purposes are:

• Account management and verification: For registration, login, password recovery, and identity verification.
• Financial transaction processing: To ensure deposits, withdrawals, and bonuses are processed correctly.
• Customer Support: To handle your complaints, questions, and support requests.
• Security & Fraud Prevention: To detect suspicious activity and protect your account.
• Personalized experience: To recommend games and promotional offers tailored to your preferences.
• Legal compliance: To meet regulatory authority requirements.
• Service Improvement: For analytical purposes to improve platform performance, design, and features.

10xbaji may share information with third parties only in limited circumstances and under strict conditions, as detailed below:

• Payment Providers: Mobile Pay, Nagad, Rocket, and other payment gateways receive only the information strictly necessary to process transactions.
• Game Providers: Companies operating slots, Live Casino, or Sports Betting may have access to certain gaming data.
• KYC verification services: Licensed third-party services may be used for identity verification.
• Legal Authorities: We are legally required to disclose information in response to court orders, government investigations, or requests from regulatory authorities.
• Business Succession: In the event of a company merger or acquisition, data may be transferred — you will be notified in advance.

Our agreements with all third-party providers include strict confidentiality clauses. They may only use the data they receive for the specific purposes agreed upon.

10xbaji uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognize you.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the platform.

10xbaji does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: Retained while your account is active and for up to 5 years after closure (as required by law).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• KYC Documents: Original documents are deleted after verification is complete, though the verification record is retained for 5 years.
• Gaming Logs: Retained for 2 years for technical and dispute resolution purposes.
• Support chat history: Up to 1 year, after which it is automatically deleted.

Under 10xbaji's Privacy Policy, you have a number of important rights. These rights are granted in accordance with international data protection standards (GDPR):

To exercise any of these rights, email us at support@10xbaji.ws. We will respond to your request within 30 business days.

10xbaji strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. Age is verified at registration, and additional documentation may be requested in cases of doubt.

If a parent or legal guardian discovers that their child has accidentally registered on 10xbaji, please contact us immediately at support@10xbaji.ws. We will promptly close the account and delete all associated data.

10xbaji reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you by email or via an in-platform notification. The date of the latest update will always be shown at the top of the page.

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@10xbaji.ws
• Live Chat: Log in to the platform and reach us directly via chat support.
• Response Time: We typically respond within 24–48 hours.

We respect your privacy and are committed to addressing any concerns with the highest priority.